Resume

UserSync  |  6/2014-Present

As the proprietor of a boutique UX consulting firm, I partner with consulting agencies and client teams, orchestrating end-to-end research projects balancing autonomy and collaboration for successful project outcomes. 

Key achievements include:

• Planning and executing over 120 research studies to drive product improvements
• Identifying, developing, and implementing design recommendations based off user feedback, metrics, and web analytics to influence positive changes for millions of users
• Communicating compelling narratives and advocating user-centered research principles to foster empathy 
• Leading and mentoring UX researchers, enhancing efficiency and consistency in strategy, methodologies, study design, and data analysis
• Collaborating with cross-functional teams to effectively navigate projects and achieve project success
• Managing multiple client projects and work streams concurrently, while maintaining high quality work

Apollo Education Group  |  8/2011-5/2014 

Usability Engineer  |  Apollo Education Group  |  1/2008-8/2011

Web Content Administrator  |  Apollo Education Group  |  9/2005-1/2008

As the first UX researcher in the company, I focused on enhancing employee-facing systems such as the HR portal and Intranet. As the UX practice progressed within the company, I positively impacted the user experience for thousands of employees, faculty members, students, and prospective students. 

Key achievements include:

• Executing meaningful UX research projects every 3-4 weeks, enhancing the overall user experience
• Conducting UX workshops to solve design challenges and promote a collaborative, user-centric culture
• Bolstering domestic and international partnerships by leading guided lab tours for executives
• Attaining a high adoption rate of recommendations through impactful findings and design 
• Leading an end-to-end multi-year Intranet design initiative on an agile information technology team, creating an information architecture and design framework for the software development teams

University of Florida  |  1/2024-Present 

I am facilitating an online Principles of Interactivity and Usability course on a part-time basis for the University of Florida. My responsibilities include: 

• Creating an engaging online learning environment for 65+ students
• Instructing on course materials
• Developing assessments and grading student assignments

• A Web for Everyone Accessibility Training; The Paciello Group
• Practical Statistics; Measuring U
• Information Architecture 1: Structuring and Organizing Web-Based Information; NNG
• Information Architecture 2: Navigation Design; NNG
• Putting Research into Practice; HFI
• Practical Usability Testing; HFI
• Real World Agile and Scrum for Teams; Webucator
• Agile Planning and Estimating; Webucator