Jennifer Flom

Jennifer FlomJennifer FlomJennifer Flom

Jennifer Flom

Jennifer FlomJennifer FlomJennifer Flom
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    • UX Toolkit
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  • UX Toolkit
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UX Toolkit

With a commitment to data-driven design decisions, I excel in conducting comprehensive user research, from user interviews and surveys to usability testing and competitive analysis. Below is a sample list of UX techniques, tools, and skills I have successfully used in practice and an overview of my research process.

UX Research

UX Research

UX Research

  • UX Strategy
  • Generative / Evaluative Research
  • Qualitative / Quantitative Methods
  • Mixed-Method
  • Lab-Based / Remote / Contextual
  • Moderated / Unmoderated
  • Usability Testing
  • Heuristic Evaluations
  • Task Analysis
  • Data Analytics
  • A/B Testing
  • User Interviews
  • Card Sorting
  • Tree Testing
  • First Click Testing
  • Survey Design & Analysis
  • Accessibility

Tools

UX Research

UX Research

  • UserZoom
  • UserTesting
  • Optimal Workshop
  • Miro
  • Figma
  • Loop11
  • Discuss.io
  • Survey Monkey
  • Balsamiq
  • Photoshop
  • Microsoft Office
  • Zoom
  • WebEx
  • Teams

UX Design

UX Design

UX Design

  • Information Architecture
  • Interaction Design
  • Wireframes
  • Prototypes
  • Mockups
  • User Flows
  • Design Thinking
  • Rapid Iterative Testing & Evaluation (RITE)

Skills

UX Design

UX Design

  • Communication
  • Storytelling 
  • Executive Presentations
  • Critical Thinking
  • Problem-Solving
  • Business Acumen
  • Client Management
  • Stakeholder Education
  • Empathy
  • Collaboration

Research Process

At the core of my UX research methodology is a relentless commitment to uncovering actionable insights that drive user-centric design decisions. I follow a comprehensive research process that seamlessly integrates both qualitative and quantitative methods. It all begins with a deep dive into understanding the end-users through techniques such as user interviews, surveys, and ethnographic studies. This phase helps establish empathy and informs the creation of user personas and journey maps.


Next, I design and execute usability tests and employ analytics tools to gather quantitative data, ensuring a holistic view of user behavior. I'm a firm believer in iterative testing and refinement, which allows for continual improvement throughout the design lifecycle. Throughout this process, I collaborate closely with cross-functional teams to ensure a cohesive approach to design and development.


Ultimately, my UX research process aims to bridge the gap between user needs and business goals, delivering solutions that are not only aesthetically pleasing but also highly functional and user-friendly. Feel free to explore my portfolio to see how this process has resulted in successful and impactful design outcomes.

Get in Touch

jenflom@gmail.com

612-710-5314

Minnetonka, MN USA

https://www.linkedin.com/in/jenniferflom/

Copyright © 2023 Jennifer Flom - All Rights Reserved.

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